Following our report on future travel customers – Future traveller tribes 2030 – we have mapped out what the ideal future customer journey would look like. Ideal, since it caters to their individual needs, and since doing that would make your business more future-proof.
It’s always good to know what’s ahead of us, right?
And the future’s close.
Let’s translate future travellers into future travel customer journeys
This new follow-up report offers you practical advice on how to create a more rewarding and personalised journey – or “purchasing experience” – for your customers, based on their future profiles, motivations and needs.
Since our travellers are no longer defined by their demographic segments, but rather by values, behaviour and motivations, we as travel providers need to tap into the massive amounts of data and social media feedback to create a highly personal travel experience.
What this future travel experience will characterise are:
- highly personalised bundles
of products and services
- perpetual touch points
between you as the travel provider and your traveller
- frictionless purchasing
through new sales channels
- devices that inspire and inform your travellers
tablets, smartphones, smartwatches, virtual reality headsets…
- data as competitive advantage
gathered through new technologies and techniques
So dive in.
Download the report
We’ve got the full report available as a free download right here, and a nice infographic as a shortcut to the key take-aways.
Future Traveller Tribes 2030
Building a more rewarding journey
4.5 MB, .pdf, opens in new tab or page
download the report here
Check out the infographic
Putting mobile at the center of travel with Amadeus m-Power
Accompanying your traveller at every stage of the trip through his or her mobile phone? We’ve got Amadeus m-Power for that. It’s our all-in-one mobile solution that combines
- itinerary management
- book and pay functionalities for flights
- in-trip services
- post-trip sharing