We’ve got the long and the short version for this: the first link is a quite simplified breakdown for travellers. The second contains some of the official language, and as a travel agent, this won’t be a problem for you.
Online travel bookers better protected now
New EU regulations are ensuring that travellers who book online will be covered in the same way as when they book with travel agents. One of the reasons is that they will be better protected against excessive prices.
European Parliament votes to extend Package Travel Directive
This one contains the official language and outlines the most important changes. “As internet bookings are now estimated to account for 118 million trips a year”, the article states, “the EU has moved to ensure that consumers have additional protections, similar to those afforded travellers on a package trip.”